Safe and Informed Gaming

cxcricket Responsible Gaming — Your safety is our priority

Betting and casino games can be a form of entertainment, but going beyond your limits can be harmful. cxcricket believes every player has the right to stay in control — and the tools to do that are right inside your account.

All services on this site are for persons aged 21 and above only.
21+
Age Restriction is Mandatory
If you need help, contact cxcricket's 24/7 live chat or email support.
Why This Matters

When gaming goes beyond entertainment

Online betting and casino games are a way for many people to feel part of the excitement of sport. But every player needs to remember — this is entertainment, not a source of income. When the time and money spent on gaming goes out of control, it can seriously affect personal life, family, and financial stability.

cxcricket's Terms and Conditions clearly state that every player must play responsibly and within their financial means. We have built tools into our platform that let you set your own limits — privately, on your own terms.

If you have any questions or feel that gaming is becoming a problem for you, visit our FAQ section at any time or speak directly with our team via 24/7 live chat.

Keep in Mind
  • Never bet with money you have set aside for savings
  • Avoid chasing losses by playing repeatedly
  • Set a budget before each session
  • Do not play under the influence of alcohol or when under stress
  • Do not allow anyone under 21 to use your account
Set Your Own Limits

cxcricket Safety Tools

You can activate these features directly from your account. Our support team is always ready to help as well.

Deposit Limit

Set the maximum amount you want to deposit per day, per week, or per month in advance. Once a limit is set, lowering it takes effect immediately; increasing it requires a set waiting period.

Deposit Limit

Session Time Limit

Set a time limit for how long you play in one go. When the set time is up, you will see a warning and the session will automatically pause, giving you a moment to stop.

Time Control

Loss Limit

Set the maximum amount you are willing to lose within a given period before play is stopped. Once this limit is reached, no further bets can be placed from the account — a simple way to keep financial losses in check.

Loss Limit

Cooling-Off Break

If you want to take a short break, choose a cooling-off period — from 24 hours to several weeks. During this time you can still log in, but placing bets or making deposits will not be possible. Taking a break is not a weakness; it is a sign of self-awareness.

Temporary Break

Self-Exclusion

If you feel gaming is no longer under your control, activate self-exclusion. This is a long-term step — it allows you to keep your account closed for a minimum of 6 months or permanently. No promotional messages will be sent during this period.

Permanent Protection

Support Team Assistance

If you have trouble activating any of the above tools or making changes, get help in Bengali via cxcricket's 24/7 live chat or email support. Your information remains completely confidential.

24/7 Support
Know Yourself

Warning Signs of a Problem

Problem gambling often grows gradually — it can be hard to notice at first. Look out for the signs below. If two or more of them apply to you, it may be time to seek help.

Increasing bets repeatedly: The amount that once felt satisfying no longer gives you the same feeling, and you find yourself needing to bet more and more.
Chasing losses: Continuing to play in order to win back lost money, and being unable to stop even after losing more.
Hiding it from family: Keeping your gaming a secret from those close to you or lying about how much you have spent.
Cutting essential expenses: Using money meant for rent, bills, or household needs to place bets.
Effect on mood and relationships: Feeling anxious or irritable when unable to play; spending less time with friends or family.
Borrowing to gamble: Taking out loans to bet, or asking others for money to fund your gaming.
Check Yourself

Self-Assessment Questions

Answer these questions honestly. They are not a diagnosis — just a way to understand where you stand.

  1. Over the past few weeks, have you spent more time gaming than you planned?
  2. Do you feel irritable or restless on days when you cannot play?
  3. Have you gone back to playing after a loss, thinking you will win this time?
  4. Have you hidden the amount of time or money you spend gaming from family or friends?
  5. Have you used money meant for household expenses on betting?
  6. Have you tried to stop gaming but been unable to?
If you answered yes to three or more questions, please speak with our support team or a professional counsellor. Asking for help takes courage.
Get Support

Where to Find Help

You do not have to face this alone. Family, friends, and professional counsellors can be there for you. cxcricket is also always here.

cxcricket Live Chat

Support is available in Bengali and English 24 hours a day, 7 days a week. Discuss account limits, self-exclusion, or any concern directly — all information is completely confidential.

Email Support

If you prefer to write in detail, get in touch by email. Our team responds in both Bengali and English. Email address: [email protected]

Family and Loved Ones

Talk openly with a family member or trusted friend. Support from someone close can sometimes make a difference faster than professional help. Share your concerns rather than keeping them hidden.

Professional Advice

Consult a mental health professional or behavioural specialist. In Bangladesh, psychologists and counsellors are available at many hospitals and clinics, and private sessions are completely confidential.

Our Commitment

What cxcricket Does for You

We do not just provide tools — we treat responsible gaming as a core part of the platform. cxcricket's policies include the following commitments:

  • Persons under 21 are not allowed to open an account — age is verified at registration
  • No marketing messages or promotional emails are sent while self-exclusion is active
  • Our team actively alerts you if unusual activity is detected on your account
  • Lowering a limit always takes effect immediately; a set waiting period applies for increases
  • Your information and communications are kept completely confidential — our Privacy Policy explains this in detail
  • The support team is trained in responsible gaming and will never pressure you to keep playing

If you feel for any reason that cxcricket has not treated you fairly, please contact us. We take all complaints seriously.

For Parents

Protecting Minors

cxcricket strictly follows a 21+ age policy. If you want to keep younger family members away from online gaming platforms, there are a few simple steps you can take:

  • Use parental control software on your device
  • Always keep your login details and password secure and private
  • Regularly check browser history and saved passwords on your device
  • Have an open conversation with children and teenagers in the family about the risks of online gambling
  • If you believe a minor has used your account, notify our support immediately

Any attempt to create an account in the name of a minor is detected by our system and that account is suspended immediately.

Frequently Asked Questions

Questions and Answers on Responsible Gaming

Below are brief answers to the questions most commonly asked about this page.

Self-exclusion is a long-term step. The minimum period is 6 months — your account cannot be reactivated before that time. If you want to return after the period ends, you will need to contact the support team and go through a specific review process.

Lowering a limit takes effect immediately. However, increasing a limit requires a set waiting period, which protects you from overspending in the heat of the moment. This rule is in place by design.

In this case, contact our support team as soon as possible via 24/7 live chat or email. We will promptly secure the account and advise you to change your password. If there is any suspicion that a minor has been using it, we will treat it as a priority matter.

Many people are able to get things under control on their own through awareness and setting limits. However, if the problem is serious — especially when relationships or finances are being affected — speaking to a mental health professional or counsellor can provide a faster and more lasting solution.

Yes. Once self-exclusion is active, new bets and deposits are blocked, but any valid balance in your account can still be withdrawn. Contact the support team for more details.

No. Your personal information, gaming history, and financial transaction details are completely confidential. cxcricket uses SSL-secured connections and does not share any personal data with third parties. Read our Privacy Policy for more details.
Learn More

Related Pages

You can find more information related to this page on the pages below.

Terms and Conditions

Read about the site's rules of use and player responsibilities.
Privacy Policy

Learn how your information is stored and kept secure.
FAQ

Answers to common questions about accounts, payments, and support.
About Us

Learn more about cxcricket's goals and values.