cxcricket's Privacy Policy
cxcricket is fully transparent about how your personal information is collected, where it is stored, and how it is used. Reading this policy carefully will help you understand how well your information is protected.
This Privacy Policy ("Policy") applies to all users of the cxcricket platform ("Service"). By registering on the site or continuing to use the Service, you are considered to have agreed to the terms set out in this Policy. This Policy forms an integral part of our Terms and Conditions and both documents should be read together.
cxcricket believes that every user has the right to control their own information. We only collect data that is necessary to operate the Service, and we never sell your personal information to third parties.
1 What Information We Collect
1.1 Information Collected at Registration
When opening an account at cxcricket, you are required to provide the following details:
- Full name
- Date of birth (registration is not permitted for those under 21)
- Mobile number
- Email address
- Password (stored in encrypted form — we never store it in plain text)
This information is used for account verification, security purposes, and communicating with you.
1.2 Financial Transaction Information
To process deposits and withdrawals, we record transaction-related details such as payment method (bKash, Nagad, Rocket, or bank transfer), transaction amount, and time. Information sent through a payment gateway is governed by that gateway's own privacy policy.
1.3 Automatically Collected Information
When you use cxcricket, certain technical data is collected automatically:
- IP address and device type
- Browser type and operating system
- Time of site access and pages visited
- Referral source (where you came from before visiting the site)
- Total session duration
This information is used to improve service quality, monitor security, and detect fraudulent activity.
1.4 Cookies and Similar Technologies
cxcricket uses cookies that are stored in your browser. These help maintain your login state, remember your preferences, and monitor site performance. You can disable cookies from your browser settings if you wish, though some parts of the Service may not function properly as a result.
2 Purpose of Data Use
The information collected from you is used for the specific purposes described below:
- Account management and verification: To confirm your identity and keep your account secure.
- Payment processing: To receive deposits and complete withdrawal requests.
- Customer support: To resolve your issues via live chat or email.
- Security and fraud prevention: To identify suspicious activity and keep accounts secure.
- Service improvement: To enhance the user experience and add new features.
- Promotional communications: To send you information about bonuses and offers, where you have given consent.
- Legal compliance: To comply with applicable laws and regulations.
3 Sharing and Disclosure of Information
cxcricket never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
3.1 Service Partners
To operate the Service, we work with trusted third parties — such as payment processors, technology providers, and security specialists. These partners are only given the information necessary to carry out their work and are bound by confidentiality agreements.
3.2 Legal Requirements
cxcricket is obliged to disclose information when required to do so by court order, direction of a regulatory authority, or applicable law. In such cases, every effort is made to keep the amount of information disclosed to a minimum.
3.3 Business Transfers
In the event of a future sale or merger of the business, user information may be transferred. In such circumstances, we will notify you in advance and the new entity will also be bound by this Privacy Policy.
4 Data Storage and Security
4.1 Retention Period
Your information is retained while your account is active and for a defined period after it is closed. Financial transaction records may be kept for an extended period as required by law. When information is no longer needed, it is securely deleted.
4.2 Security Measures
cxcricket uses industry-standard security technology to protect your information:
- SSL encryption — all data transmitted between your browser and our servers is encrypted
- Password hashing — passwords are never stored in plain text
- Two-factor verification (OTP) — applied during login and financial transactions
- Regular security audits and system monitoring
- Restricted access — only authorised staff can access user information
However, 100% security on the internet cannot be guaranteed. You also have a role to play in keeping your account safe — use a strong password and never share your login details with anyone.
5 User Rights
As a cxcricket user, you have certain rights over your own information:
5.1 Right to Access
You can request to know what information cxcricket holds about you at any time. Submit a request to our customer support team and we will provide the information within a set timeframe.
5.2 Right to Rectification
If your account contains incorrect or outdated information, you can request that it be corrected. Some details can be updated directly from your profile settings; others may require identity verification.
5.3 Right to Deletion
You can request that your account be closed, and your personal information will be deleted where it is not subject to a legal retention obligation. Financial transaction records must be kept for a legally specified period.
5.4 Right to Withdraw Consent
You may withdraw consent to receive promotional messages at any time. This withdrawal does not affect any processing that took place before it.
6 Third-Party Links and Services
The cxcricket platform may sometimes reference third-party websites, such as game developers or payment gateways. These external services have their own privacy policies over which cxcricket has no control. Users are advised to read the policies of any third-party service before using it.
Game software providers (Pragmatic Play, PG Soft, JILI, Evolution, Spribe, etc.) may collect their own data within their games. Such information is governed by the respective provider's policy.
7 Protection of Minors
cxcricket strictly prohibits registration and participation by anyone under the age of 21. Date of birth is verified at registration, and additional identification may be requested in cases of doubt. If a user registers with a false age, their account will be closed and associated funds may be forfeited.
To learn more about responsible gaming, please read our Responsible Gaming Guide, which contains detailed advice on protecting yourself and your family from excessive gaming.
8 Changes to the Policy
cxcricket reserves the right to amend this Privacy Policy as needed. For any significant changes:
- A clear notice will be posted on the platform
- A summary of the amendments will be sent to your registered email address
- The "Last Revised" date at the top of the page will be updated
Continuing to use the Service after a change notice has been issued means you have agreed to the revised Policy.
9 Contact Us
If you have any questions, comments, or complaints about this Privacy Policy, please get in touch. We are able to assist in both Bengali and English.
24/7 direct support
For answers to general questions about cxcricket, visit our FAQ page, where you will find detailed answers to common questions about payments, bonuses, and security.