FAQ
Detailed answers to common questions at cxcricket
From deposits to withdrawals, live casino to account security — the most frequently asked questions from cxcricket users are answered here in plain English. New or returning member — you will find useful information all in one place. If you need further help, you can log in from the cxcricket Login page and contact support directly.
What's on this page
Deposit Guide
Deposit questions
Log in to your cxcricket account, go to the Cashier section and select bKash from the deposit options.
Send the payment to the designated bKash number and submit the transaction ID.
Your balance is usually updated within a few minutes.
The minimum deposit is ৳300. First-time depositors can get up to a 200% bonus at cxcricket Casino.
The minimum deposit at cxcricket is ৳300 for any payment method. That amount is enough to start playing
slot games or any other section.
bKash, Nagad, Rocket or bank transfer — the same limit applies across all methods.
You can get started even on a small budget.
Wait a few minutes first, as network delays can slow down the deposit process.
If your balance has still not appeared after 15 minutes, contact cxcricket via live chat or email
with your bKash / Nagad / Rocket transaction ID and a screenshot of the payment. The support team will verify and resolve it quickly.
Details about any additional charges on deposits at cxcricket are listed in the payments section.
Your mobile operator or bank may apply its own charges when you transfer from bKash, Nagad or Rocket —
those follow the respective service's own rules. Contact support if you need more information.
Yes, Nagad is a supported deposit method at cxcricket.
Select the Nagad option in the Cashier, send money to the designated number and submit the transaction reference.
You can also deposit via bKash, Rocket and bank transfer.
The minimum deposit is ৳300 for all methods.
You can deposit at cxcricket via bank transfer — major banks such as Dutch-Bangla Bank, BRAC Bank and Islami Bank are commonly used.
After transferring, notify support with proof of payment. Bank transfers may take slightly longer than mobile banking,
so keep your payment reference handy.
Gaming Guide
Casino and table games
Yes, the cxcricket live casino is fully mobile-friendly.
Whether you use Android or iOS, you can join live tables from Evolution, Ezugi or SA Gaming
through any smartphone browser or the app. A good internet connection keeps the video stream smooth.
The experience is even better through the cxcricket App.
In roulette, a ball is released onto a spinning wheel and bets are won based on the number or colour where the ball lands.
Betting on red/black or odd/even gives roughly a 50% chance of winning.
Betting on a specific number pays more but has lower odds.
cxcricket has roulette tables from Pragmatic Play Live and Evolution — beginners can start with smaller bets.
In a live dealer game, a trained dealer in a real studio manages the cards or wheel via video stream.
You watch on your screen from home and place bets through a digital interface.
The results are completely real — no software algorithm involved.
cxcricket offers tables from Evolution, Ezugi and Pragmatic Play Live.
Teen Patti is a very popular card game across South Asia.
Each player receives three cards and the player with the strongest hand wins.
A Trail (three cards of the same rank) is the strongest hand.
cxcricket offers JILI's Teen Patti Joker and Teen Patti 20-20.
There are also live dealer Teen Patti tables available.
Andar Bahar is a simple card game — one card is placed in the middle and you have to decide whether another card of the same value will land on the left side (Andar) or the right side (Bahar).
Fast rounds and straightforward rules make it popular with beginners.
Andar Bahar tables are available in the live casino section at cxcricket.
Security Tips
Account Security
cxcricket uses SSL encryption to keep your personal information and payment details secure.
You will see https:// and a padlock icon in your browser — this confirms the connection is encrypted.
Account information is never shared with third parties.
Read our Privacy Policy for more details.
Never. cxcricket or any legitimate service will never ask for your OTP, bKash PIN, Nagad PIN, or password over a phone call or message.
If someone claims to be cxcricket support and asks for this information, it is a scam.
In such a situation, report it directly through cxcricket's official live chat and do not share any information.
Always check that https://cxcricketco.cam is shown in your browser's address bar.
Fake sites often use similar names, such as extra numbers or different domain extensions.
Open the site from your bookmarks and do not click on unfamiliar links.
If you have any doubts, check the official information on our About Us page.
If you notice an unfamiliar login or a transaction you did not make, change your password immediately.
Then contact cxcricket via live chat or email and describe the suspicious activity.
The support team will review your account and, if needed, help secure it temporarily.
Use a password of at least 10 characters — mixing uppercase and lowercase letters, numbers, and special symbols.
Do not use your date of birth, phone number, or anything easily guessable.
Do not use your cxcricket account password on any other site.
You will find more account security tips on the Responsible Gaming page.
Withdrawal Guide
Withdrawal Questions
Withdrawals at cxcricket are generally completed within 15 minutes to 2 hours.
Withdrawals via bKash, Nagad, and Rocket are relatively faster.
The minimum withdrawal amount is ৳1,000.
If identity verification is completed before your first withdrawal, the process goes more smoothly.
No. Under cxcricket's rules, withdrawals can only be sent to a bKash, Nagad, Rocket, or bank account registered in your own name.
Withdrawals to third-party accounts are not permitted.
This is to protect the security of your account and your funds.
Common reasons for a pending withdrawal include: account verification not yet completed,
wagering requirements not met, or a temporary processing delay.
If a withdrawal remains pending for more than 2 hours, contact cxcricket live chat with your withdrawal ID.
Support will look into it promptly.
Yes, cxcricket operates 24 hours a day, 7 days a week.
Withdrawal requests can be made at any time, including at night or on Friday and Saturday.
The standard processing time of 15 minutes to 2 hours applies on holidays as well.
For urgent needs, 24/7 live chat support is available.
To receive the cxcricket welcome bonus, the bonus amount must be wagered 25 times.
Example: if you receive a ৳2,000 bonus on a ৳1,000 deposit, the total wagering required is ৳2,000 × 25 = ৳50,000.
Once this requirement is met, the winnings can be withdrawn.
See the full bonus rules in the Terms and Conditions.
The minimum withdrawal amount at cxcricket is ৳1,000.
This limit is the same across all methods — bKash, Nagad, Rocket, and bank transfer.
You can submit a withdrawal request at any time when your balance is ৳1,000 or more.
Having account verification completed speeds up the process.
Need Help?
Ask us directly if you have more questions
If you could not find your answer on this FAQ page, cxcricket's support team is available 24 hours a day, 7 days a week. Assistance is available in Bengali or English.
Use live chat for a quick response — the chat button at the bottom right of the site connects you instantly. If you prefer to write by email, contact us at the address below.
Live Chat
24/7 instant response
Email Support
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